News / COVID-19 Updates
PLEASE NOTE: Due to the COVID-19 pandemic, home delivery times may be longer than usual. We are also experiencing higher than normal call volumes at this time.
We’re an Essential Service
We at Day & Ross want to assure you that the transportation and movement of goods are deemed essential services, and our operations continue and facilities remain open. We continue to increase our hygiene and sanitization activities, as well as modify our delivery processes to minimize interactions between individuals. We appreciate your business and your cooperation.
Changes to Home Delivery Services
In the interest of public safety, Day & Ross has made the following changes to our home delivery services:
Modified Process for Shippers
As the COVID-19 situation continues to evolve, some businesses are closing or modifying their hours, which may impact our ability to deliver shipments. We are asking Shippers to confirm that the Consignee will be open and available to accept shipment. If delivery is unable to be made as a result of a provincially mandated or extended closures related to COVID-19, or if no appointment can be facilitated, the freight will be returned to the point of origin at expense to the original billing account. We will continue to work with consignees to make delivery arrangements in all other scenarios where freight was unable to be delivered (ex. reduced receiving hours). Please note "Hold for Pickup" service has been eliminated to reduce traffic in facilities and protect our employees. Instead, we are offering the option to deliver to consignee address. Complete details are here: https://dayross.com/en/3-18-2020---COVID---19
Protecting Our Teams
We want to assure you that we are implementing pandemic response plans to keep our day-to-day operations running smoothly and without major disruptions. The health and well-being of our people, partners and customers remains top of mind and our highest priority.
All of our operations are currently operating at full capacity, and we are working to ensure that the supply chain for delivery of your freight will not be affected. Our national, integrated terminal network in all Canadian provinces allows for flexible operational contingency plans. We have a broad range of activities underway to protect our teams and the resiliency of our operations. Read more details here: https://dayross.com/en/2020-COVID-19