News / COVID-19 Updates

COVID-19 UPDATES

PLEASE NOTE: Due to the COVID-19 pandemic, home delivery times may be longer than usual. We are also experiencing higher than normal call volumes at this time.

We’re an Essential Service

We at Day & Ross want to assure you that the transportation and movement of goods are deemed essential services, and our operations continue and facilities remain open. We continue to increase our hygiene and sanitization activities, as well as modify our delivery processes to minimize interactions between individuals. We appreciate your business and your cooperation.

Changes to Home Delivery Services

In the interest of public safety, Day & Ross has made the following changes to our home delivery services:

  • In-home services, including “Room of Choice”, are suspended until conditions allow us to safely resume them.
  • We will continue to provide threshold deliveries to the “first dry space” based on the scheduled appointments. Instead of asking customers to handle and sign the driver’s device, drivers will type the name of the customer receiving the delivery and in place of signature, will enter “CV”.
  • We will continue to offer "No Signature Required" (NSR) service, which remains unchanged.
  • Beginning Monday, June 15, 2020, Hold for Pickup (HFPU) service will resume in all terminals, with the exception of Montreal. Customers will be required to complete the COVID-19 screening document when they arrive on site.

Modified Process for Shippers

As the COVID-19 situation continues to evolve, some businesses are closing or modifying their hours, which may impact our ability to deliver shipments. We are asking Shippers to confirm that the Consignee will be open and available to accept shipment. If delivery is unable to be made as a result of a provincially mandated or extended closures related to COVID-19, or if no appointment can be facilitated, the freight will be returned to the point of origin at expense to the original billing account. We will continue to work with consignees to make delivery arrangements in all other scenarios where freight was unable to be delivered (ex. reduced receiving hours).

Protecting Our Teams

We want to assure you that we are implementing pandemic response plans to keep our day-to-day operations running smoothly and without major disruptions. The health and well-being of our people, partners and customers remains top of mind and our highest priority.

All of our operations are currently operating at full capacity, and we are working to ensure that the supply chain for delivery of your freight will not be affected. Our national, integrated terminal network in all Canadian provinces allows for flexible operational contingency plans. We have a broad range of activities underway to protect our teams and the resiliency of our operations. Read more details here: https://dayross.com/covid19-safe-practices